Withdrawals

• What is the minimum and maximum amount I can withdraw?

  The minimum and maximum withdrawal amount depends on the payment method you choose:  Withdrawal by bank transfer: minimum €10 and maximum €25,000 Fast withdrawal via Skrill: minimu...

• Can I transfer my winnings to the account of another person/family member?

  No, unfortunately this is not possible. Withdrawals can only be made to an account that belongs to you.

• I've been asked to send documents. Why should I do this? Is it secure?

  Several options are available to authenticate your account in just a few minutes:  How to use Itsme to authenticate myself? How to authenticate myself using the "Take photos" optio...

• I want to change my IBAN to carry out my withdrawal. How do I do it?

  Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new bank acco...

• I cannot register a withdrawal request. What to do?

  If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to mak...

• I haven’t received a verification email, what should I do?

  If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you ...

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