If you cannot authenticate, there are several possible reasons:
If you use ItsMe:
Make sure your credentials in the application are up to date.If you take photos:
Ensure that your documents are clearly legible and your selfie is clear.
Blurry images may make facial recognition difficult.Additional verification in progress:
Our teams may need to carry out further checks.
If you see a blue banner stating that verification is in progress, it means our team is reviewing security details.
Please be patient — we will contact you as soon as possible.