FAQ

Connection from abroad not possible. Why?

We confirm the recent implementation of enhanced technical measures aimed at ensuring compliance with the rules for accessing and using our platform. Creating a player account is e...

How do I create an account on Bet777?

You want to create an account with Bet777? It’s easy and free! Simply complete the form at the top-right of the page Register and register your account.

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your Bet777 account, please contact our customer service via the contact form, the Live Chat, or by email at service@bet777.be.You...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be ...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security v...

I would like to cancel my self-exclusion. Is this possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the ...

I'd like to close my account. How can I do this?

If you wish to permanently close your player account, please contact our customer service, who will be able to process your request. Before closing your account, certain verificati...

I have lost my password and/or my username. How can I retrieve them?

To retrieve your username or password, click on "Forgot password" in the "Login" menu and enter the e-mail address linked to your account. You will then receive a link to choose a ...

I would like to know the total of my deposits and withdrawals. How can I do that?

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and with...

I would like to delete my personal data. Is it possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion request, y...

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first or last...

I can't register at Bet777.be. What should I do?

If you can't register, perhaps you already have a Bet777.be account. As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with ...

Authentication mandatory from 1 May 2025

From 01/05/2025, new rules require you to be verified in order to play on your account.Therefore, a message may have appeared on your account for the past few weeks.Rest assured, t...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier!You have several choices:Authenticate with ITSmeAuthenticate by taking a few photos of your documentsTo authenticate with ITS...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn’t be easier!Several options are available: Authenticating with ItsMe ; Authenticating by taking several photos of your documents. Our Veriff photo...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter you...

How do I contact customer service from my computer?

Do you want to contact us using your computer? Here is what to do.At Bet777, go to the HELP CENTER menu located on the top right of the screen, then select Message us on the end of...

I don’t want to receive emails or communications from Bet777 anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service. Remember that you can choose y...

I’ve moved. Do I need to inform you?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account and then into the My details tabYou can only change your postal address. If you would like to change other details (email addres...

Which professions are banned from gaming?

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can therefore not register on this online bettin...

Can I have more than one account at Bet777.be?

No. Legislation prohibits multiple accounts on the same betting site. If you have forgotten your login details, you can retrieve your account by entering your email address on the ...

Do I have to pay to register at Bet777.be?

No. Registration on our online betting site is completely free.

My country is not on the registration form. Why is this?

Residents of certain countries are not allowed to register with Bet777.be. If your country does not appear in the list of countries of residence available in the registration form,...

Do you have to register to bet on Bet777.be?

Yes, you must be registered to bet on our site. REGISTER NOW

How old do I have to be to bet on Bet777.be?

Bet777.be is FORBIDDEN to anyone under the age of 21.

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.A single account is authorized per person, it is also not possible to create another account with the username of y...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you wi...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Bet777 account, please contact us via the contact form, the Live Chat, or the email address service@bet777.be ...

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your ...