If you try to make a deposit, but your transaction is refused by Adyen or if you encounter a problem with the Adyen payment page, there are several possible reasons:
• Your balance is insufficient: check your bank account balance and try again
• You have made an error in your details (card number, expiration date, etc.): check your information and try again
• You have reached your use limit: try again later
• A technical problem occurred with the bank: try again later
If despite this the problem persists, please contact our customer service.
Don’t forget that you can also make a deposit by bank card via Bancontact or by prepaid card via paysafecard.