FAQ

How can I deposit to my Bet777.be account?

It's very simple! Go to the "Deposit" tab and follow the instructions displayed on your screen. You can choose the payment method that suits you best from the many options we offer...

My transaction was refused by Adyen. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by Adyen or if you encounter a problem with the Adyen payment page, there are several possible reasons: • Your balance...

How MyNeosurf works

Your MyNeosurf account is accessible via https://www.myneosurf.com/en_GB/application/login/client  Once logged in, you have access to your Neosurf transaction history, your limits ...

Deposit via Neosurf (MyNeosurf)

1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter this code i...

Does Bet777.be take a commission on my deposits and withdrawals?

No, we do not take any commission on the deposits or withdrawals you make on your Bet777.be account.

I've increased the deposit limit, but I still can't deposit. Why can't I deposit?

Increasing the limit takes effect 72 hours after submitting your application, while decreasing the limit becomes effective immediately.

My deposit is not visible in my Bet777.be account history. How do I know if my deposit was successful?

If your deposit does not appear in your history, an error probably occurred during your transaction.Has the deposit amount been withdrawn from your bank account? Contact our custom...

My deposit is displayed in my Bet777.be account history, but the balance has not been updated. What should I do?

Contact our customer service department, stating that your balance has not been updated and mentioning the transaction reference, as well as the amount, date and time of your trans...

I have a personal deposit limit higher than the default limit, but I can't deposit anymore?

The most restrictive deposit limit is always applied. If you haven’t requested that your deposit limit is turned off, it will remain in effect. This default limit will also remain ...

What are the different deposit limits at Bet777?

There are two types of deposit limit at Bet777: personal limits and the default limit.1. Personal limitsThese limits are you own, meaning you set the maximum deposit amount yoursel...

What is Bancontact One-Click and how to deposit using this new method?

Bancontact One-Click is a fast deposit method that allows you to save your card details for future deposits without having to enter your information each time. With this feature, y...

My transaction was refused by paysafecard. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons: • ...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that our teams ...

I would like to make a deposit with a prepaid card. How can I do it?

To get a prepaid card, you have several options: • Paysafecard: find a sales point or order your card online on the paysafecard website• Neosurf: create your online account on the ...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of 10€ (5€ if you opt for a deposit via Neosurf). In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% l...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is mentioned...

I have a problem depositing with Neosurf

Have you just made a deposit with Neosurf and encountered a problem?  Don’t hesitate to contact us at service@bet777.be, via the contact form, or via the LiveChat. Please inform us...

I’m having a problem making a deposit with Skrill. What should I do?

If you’re having a problem with a deposit via Skrill, please send us the transaction ID and the email address linked to your Skrill account. We can then verify whether the transact...

I’m having a problem making a deposit with PayPal. What should I do?

If you’re having a problem with a deposit via PayPal, please send us the proof of debit and the email address linked to your PayPal account. We can then do some preliminary checks....

Can I delete my deposit history?

No. This is unfortunately not possible. 

I have a MINOR Neosurf code, but I can’t use it. Why?

The MINOR Neosurf cards bought in newsagents cannot be used on our platform.To get a refund for your Neosurf card, please follow the instructions available on their website: https:...

How do I change my deposit limits?

There are two types of limits at Bet777: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings.  If you r...

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my da...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancontact, whic...

Instant bank transfer - Open banking. How does it works ?

Instant Payments allow you to deposit money faster because you connect directly to your bank. On the deposit page, simply select the following method:Once selected, you will be dir...

How do I verify my MyNeosurf account?

There are transaction limits on MyNeosurf with a Basic account. In order to benefit from a MyNeosurf Premium account, you need to authenticate your MyNeosurf account. Here is how t...

How can I make a quick deposit through QR code?

The quick deposit through QR code allows you to make a deposit in no time through your smartphone.The access to this method of deposit is located to the right of your username and ...

What is the default deposit limit?

As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.Example:...

I am unable to make a deposit to my account. What should I do?

If you are unable to make a deposit, several reasons are possible:Your balance is insufficient: reload your bank or prepaid card and try againYou made an error in your information ...